Privacy Policy

Rocking Lucas (“we,” “us,” or “our”) operates the website rockinglucas.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

Effective date: 09/27/2026 Last updated: 09/27/2026

By using the Site, creating an account, or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect personal information only when you make a purchase, create an account, or contact us.

Information you provide to us

Contact and identity details: name, email address, phone number
Address details: billing and shipping addresses
Account details: username/email and password (passwords are stored in encrypted/hashed form)
Order details: items purchased, order history, order notes
Communications: messages you send us by email or through forms on the Site

Payment information

We do not collect or store your credit or debit card details. Payments are processed by Stripe, which receives your payment information directly. Stripe’s handling of your data is governed by its own privacy policy: https://stripe.com/privacy. We only receive limited information about the transaction from Stripe (for example, payment status, the last four digits of the card, and card type).

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

IP address, browser type and version, device type, operating system
Pages viewed, links clicked, referring pages, and time spent on the Site
Cookie and similar-technology data (see Section 5)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping, delivery, returns, and refunds
Create and manage your account
Communicate with you about your orders, account, or inquiries, and provide customer support
Prevent fraud, spam, and abuse, and keep the Site secure
Understand how the Site is used so we can improve it, our products, and your experience
Comply with legal obligations, enforce our terms, and protect our rights
[OPTIONAL: Send you marketing emails about products or promotions, where you have opted in. You can unsubscribe at any time.]

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to run the shop:

Payment processor: Stripe, to process payments
Shipping carriers and fulfillment partners: to deliver your orders (they receive your name, address, and, where required, phone number or email)
Analytics provider: Google Analytics, to understand Site usage (see Section 5)
Security and infrastructure providers: Cloudflare (bot and spam protection, captcha), our website hosting provider, and WordPress plugins that support Site functions such as e-commerce, forms, and email delivery
Professional advisers and authorities: where required by law, court order, or to protect our rights, safety, or property
Business transfers: if Rocking Lucas is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

These providers may only use your information to perform services for us and are expected to protect it.

4. Third-Party Services

Stripe – payment processing: https://stripe.com/privacy
Google Analytics – website analytics: https://policies.google.com/privacy. You can opt out with the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Cloudflare – security and captcha: https://www.cloudflare.com/privacypolicy/

The Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep the Site working (for example, remembering your cart and keeping you logged in)
Protect the Site from bots and abuse
Measure traffic and usage through Google Analytics

You can control cookies through your browser settings, including blocking or deleting them. Some parts of the Site, such as the shopping cart and checkout, may not work properly if you disable essential cookies.

6. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy, including to fulfill orders, provide support, and meet legal, tax, and accounting requirements. Order records are typically retained for 5 years. If you delete your account or ask us to delete your data, we will do so unless we must keep certain information by law.

7. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS), access controls, and payment processing through a PCI-compliant provider. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Receive a copy of your information in a portable format
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of marketing communications at any time using the unsubscribe link or by emailing us

You can update your account details by logging in to your account. To exercise any right, email contact@rockinglucas.com. We may need to verify your identity before responding, and we will reply within the time required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

California residents: Under the CCPA/CPRA, you have the right to know, delete, and correct your personal information and to opt out of its “sale” or “sharing.” We do not sell personal information, and we will not discriminate against you for exercising your rights. Note that the use of analytics cookies may be considered “sharing” under California law; you can opt out by adjusting your cookie settings or using the Google opt-out linked above.

Residents of the EEA, UK, and similar regions: Our legal bases for processing are performing our contract with you (orders and accounts), our legitimate interests (security, analytics, improving the Site), compliance with legal obligations, and your consent where required (such as marketing or non-essential cookies). Your information may be processed in countries outside your own, including the United States, where we rely on appropriate safeguards for those transfers.

9. Children’s Privacy

The Site is not directed to children under 13 (or under 16 where applicable law requires). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above and, for material changes, notify you by email or a notice on the Site. Please review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Rocking Lucas Email: contact@rockinglucas.com Website: Contact Form